# Offboarding and Data

We never want to see you go — but if you do, your church's data is always protected and never held hostage.

<details>

<summary>If we cancel, what happens to our data?</summary>

When you cancel, here's exactly what happens:

1. Your final billing period completes
2. A **30-day export window** opens — you'll receive an email notification
3. During those 30 days, you can export all your SOPs as PDFs
4. After 30 days, your data enters a **90-day retention period**
5. After the 90-day retention period ends, all data is **permanently deleted**

</details>

<details>

<summary>Can we reactivate our account after canceling?</summary>

Yes — at any point within the **90-day retention period** after your export window closes. All your data will be fully restored and billing will resume.

After 90 days, reactivation is not possible and you would need to start fresh.

</details>

<details>

<summary>What format can we export our data in?</summary>

SOPs can be exported as **PDFs**. This is the only export format available during the offboarding window.

</details>


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