# Billing

Billing in MinistryBoard is simple and transparent. Only the Super Admin manages billing, and your church's data is always protected.

<details>

<summary>Who manages billing for our church?</summary>

Only the **Super Admin** can manage billing. They access it from the in-app billing page.

</details>

<details>

<summary>How do I upgrade to the Basic plan?</summary>

Go to the **billing page** in your account. Select the Basic plan, enter your payment details via Stripe, and your upgrade takes effect **immediately** after payment is confirmed.

</details>

<details>

<summary>When does my upgraded access take effect?</summary>

Immediately after a successful payment. No waiting — your new features are available right away.

</details>

<details>

<summary>My payment failed. What happens now?</summary>

You'll receive an **email notification immediately**. Here's what happens next:

1. Your church keeps full access for a **7-day grace period**
2. Resolve the payment from your in-app billing page during that time
3. If payment isn't resolved within 7 days, your account is downgraded to Free plan limits
4. Your data is **retained — not deleted**

</details>

<details>

<summary>If I downgrade, will my data be deleted?</summary>

No. Any data that exceeds your plan limits gets **locked — not deleted**. If you upgrade again, everything is fully restored.

Downgrading can mean two things:

1. Switching from the Basic plan to the Free plan
2. Reducing the number of growth modules you have — like removing extra teams or users

</details>

<details>

<summary>When does a downgrade take effect?</summary>

Downgrades and module reductions take effect at the **next billing period** — not immediately. You keep your current access until then.

</details>

<details>

<summary>Can I turn off billing notifications?</summary>

No. Billing notifications — payment receipts and payment failure alerts — are **locked on** for Super Admins and cannot be turned off. We want to make sure you're never surprised by a billing issue.

</details>

<details>

<summary>Where can I view my billing history and download invoices?</summary>

Go to the **billing page** in your account. You can view your full billing history and download invoices directly from there.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.ministryboard.com/help-center/billing.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.